Finding the correct team for your business is crucial. Some businesses may get it right first time, but in my experience, it’s something that my business has struggled with. Your teams are an important aspect of the business and at the end of the day, they are going to be the ones dealing with customers, bringing in the sales and running the show. You need them to be on the ball at all times.
I find, when looking for staff and interviewing, I go for a more informal and relaxed approach making them feel confident and bringing out their personality. I like to get to know the person and their personal story rather than relying solely on set questions, although I do ask some general business questions to find out if the job is right for them.
Having the correct team around you as a support network is a great help. As CEO, being able to trust your staff means less stress and pressure on you. Although you do need to get them working as a team beforehand.
They all have the same goal whether that’s hitting targets or growing the business, and that means they need to work together and connect as a team to achieve the same thing.
There are many ways you can manage your team, some are more successful than others.
You can have a team that is specific to a department which is what I find works best for GripIt® and is the most common kind of team you tend to find in businesses. A specific department/person has a work load they concentrate on.
You may have cross functional teams where you pull a team together by getting a mixture of staff from different departments. This normally happens when there is a new project with a set time frame for the task to be completed by.
Then there’s self-managing teams, most organisations have team leaders or supervisors who look after the team, manage their work load, allocate tasks and are generally there to support the team who report into them.
In some businesses, you will find a self-managing team where there is no team leader but everyone has a responsibility. The team can reach a goal without the need for anyone to oversee them. This is when trust comes into the equation. You must be able to trust your teams to do what they should be doing and be working together to achieve their goals and targets.
Teamwork and choosing the right person for the job is key when building a successful team. You must be confident that the person will fit in and be the right person to get the job done. They should be able to dedicate time to the job and work hard to achieve the goals set. Teamwork is important as everyone needs to be able to work together, there is no “I” in team as the saying goes. Everyone has something of value that they can add to help achieve the goals that are set.
GripIt® has several teams that we have spilt into departments, I feel this is how we work best.
We currently have:
• Sales: Account Managers, Sales Representatives, Sales Managers and Customer Service
• Operations: Research and Development, Warehouse Operatives, Purchase Planner, QA, Machine Operatives
• Marketing: Marketing Manager, Marketing Assistants and Graphic Designer
Although we have many teams, I like to be involved and know what’s going on. I feel it’s important as CEO that I engage with all members of staff, showing them that I am also working with them to help achieve their goals.
I also find incentives for staff encourages them to work hard. When a target is achieved I give out scratch cards or even just take them down to the pub for a drink after work. The saying goes “If you look after your staff, the staff will look after you” and this is definitely true.